Refund & Cancellation Policy
When and how cancellations and refunds apply.
1. Seller cancellation terms
Each quotation states its cancellation and refund terms. These must be fair and clearly disclosed before booking.
2. Standard tiers
Where no specific terms apply, a tiered schedule may be used (e.g. fuller refunds for early cancellation, reducing closer to the event). Non-refundable advances must be disclosed up front.
3. Provider default
If a provider fails to deliver, you may be entitled to a full refund of amounts held in escrow, subject to dispute review.
4. How refunds are paid
Approved refunds are returned to the original payment method via the PSP. Timelines depend on the PSP and your bank.
5. Disputes
Refund disagreements follow the Dispute Resolution Policy; escrowed funds remain held until resolved.
Contact
Questions about this document can be sent to our legal team. Grievances should go to the Grievance Officer for a tracked response.
- Legal: legal@utsavos.dev
- Privacy / Data Protection Officer: privacy@utsavos.dev
- Grievance Officer: grievance@utsavos.dev
- Trust & Safety: trust@utsavos.dev