Grievance Redressal Policy

1. Grievance Officer

In line with applicable IT/consumer rules, we appoint a Grievance Officer. Contact grievance@utsavos.dev with your issue and any reference number.

2. Acknowledgement & timelines

Grievances are acknowledged promptly (typically within 48 hours) and resolved within the statutory window. Complex matters get interim updates.

3. Escalation

If you are unsatisfied, you may escalate to a senior reviewer, and ultimately to the relevant external forum or authority.

Contact

Questions about this document can be sent to our legal team. Grievances should go to the Grievance Officer for a tracked response.

• Legal: legal@utsavos.dev
• Privacy / Data Protection Officer: privacy@utsavos.dev
• Grievance Officer: grievance@utsavos.dev
• Trust & Safety: trust@utsavos.dev