Resolve issues fairly, with a full record.
Raise a dispute, submit evidence, and track it to a documented outcome. UtsavOS facilitates neutrally — funds held in escrow stay held until your dispute is resolved.
What can you dispute?
Customer ↔ VendorService & delivery quality, scope, no-showMarketplace dispute
Customer ↔ PlannerCoordination, scope, feesMarketplace dispute
Vendor ↔ PlannerSub-contracting, payments, scopeB2B dispute
Vendor ↔ TempleOn-premises services & accessB2B dispute
Family ↔ CommunityMembership, conduct, contentCommunity grievance
Payment disputeCharges, settlement, chargebacksFinance review
Booking disputeDates, availability, confirmationMarketplace dispute
Refund disputeCancellation & refund eligibilityFinance review
Service quality disputeStandard of work deliveredMarketplace dispute
IP complaintCopyright / trademark infringementIP / takedown
Fraud reportScams, impersonation, fake listingsTrust & Safety
Abuse reportHarassment, hate, unsafe contentTrust & Safety
Suspension appealAccount action reviewInternal review
How resolution works
1
Submission
Raise the dispute with parties, category and a description.
SLA: Instant2
Evidence
Both sides upload evidence — files, messages, invoices, photos.
SLA: 3 days3
Acknowledgement
A case reference is issued and the counterparty is notified.
SLA: 48 hours4
Mediation
Neutral facilitation toward a mutually agreed outcome.
SLA: 7 days5
Internal review
If unresolved, escalation to a senior reviewer with full audit history.
SLA: 7 days6
Outcome
A documented decision: refund, release, redo, or no action — with reasons.
SLA: On close7
Appeal
Either party may appeal once within the appeal window.
SLA: 15 daysRaise a dispute
1Type
2Details
3Evidence
4Review
This will be routed to: Marketplace dispute.
Track your case
Track by reference
Prefer a logged ticket?
Signed-in users can raise a support ticket or grievance that’s tracked end-to-end with a full audit trail.
Disputes raised here are stored on this device for tracking. Signed-in users should escalate to Support so the case is logged centrally with notifications and a formal audit history.