UtsavOS is a technology platform that connects families, vendors, planners, temples and communities. Here you’ll find every policy and agreement, how responsibilities are allocated, and the tools to exercise your rights and resolve disputes.
35 published documents · Last updated 28 June 2026
UtsavOS is a neutral intermediary. We allocate obligations clearly so every party knows what they own — and so liability is fairly distributed within applicable law.
35 documents
The master agreement governing use of UtsavOS by everyone.
Rules for buying and selling services through the UtsavOS marketplace.
Terms for vendors offering services on UtsavOS.
Terms for planners coordinating celebrations on UtsavOS.
Terms for temples and religious institutions listing on UtsavOS.
Terms for community organisers running groups on UtsavOS.
Terms for families and individual users planning celebrations.
What personal data we collect, why, and the rights you can exercise.
How we use cookies and similar technologies, and your choices.
How long we keep each category of data and why.
How to delete your account and data, and what we must retain.
How UtsavOS uses AI, and how AI assistance is disclosed.
How payments, fees, donations and settlements work.
When and how cancellations and refunds apply.
How bookings are made, confirmed and completed.
How marketplace funds are held and released.
Know-Your-Customer and business verification requirements.
How individual identity is verified and protected.
How we detect, prevent and act on fraud.
How we protect accounts, data and payments.
Our zero-tolerance approach to content and conduct that harms minors.
What you may and may not do on UtsavOS.
Standards for content you create, upload or publish.
How to behave in communities and group spaces.
Professional standards expected of every vendor.
Rules against unsolicited and bulk messaging.
A consolidated list of activities banned on UtsavOS.
Ownership of content and the rights you grant by uploading.
How to report copyright infringement and counter-notify.
How we handle trademark use and complaints.
The structured process for resolving disputes between users.
How to raise a grievance and reach our Grievance Officer.
Our approach to regulatory compliance across jurisdictions.
Our commitment to an accessible, inclusive product.
How to reach legal, privacy, grievance and trust & safety.
The master agreement governing use of UtsavOS by everyone.
Rules for buying and selling services through the UtsavOS marketplace.
Terms for vendors offering services on UtsavOS.
Terms for planners coordinating celebrations on UtsavOS.
Terms for temples and religious institutions listing on UtsavOS.
Terms for community organisers running groups on UtsavOS.
Terms for families and individual users planning celebrations.
What personal data we collect, why, and the rights you can exercise.
How we use cookies and similar technologies, and your choices.
How long we keep each category of data and why.
How to delete your account and data, and what we must retain.
How UtsavOS uses AI, and how AI assistance is disclosed.
How payments, fees, donations and settlements work.
When and how cancellations and refunds apply.
How bookings are made, confirmed and completed.
How marketplace funds are held and released.
Know-Your-Customer and business verification requirements.
How individual identity is verified and protected.
How we detect, prevent and act on fraud.
How we protect accounts, data and payments.
Our zero-tolerance approach to content and conduct that harms minors.
What you may and may not do on UtsavOS.
Standards for content you create, upload or publish.
How to behave in communities and group spaces.
Professional standards expected of every vendor.
Rules against unsolicited and bulk messaging.
A consolidated list of activities banned on UtsavOS.
Ownership of content and the rights you grant by uploading.
How to report copyright infringement and counter-notify.
How we handle trademark use and complaints.
Our approach to regulatory compliance across jurisdictions.
Our commitment to an accessible, inclusive product.
How to reach legal, privacy, grievance and trust & safety.
No. UtsavOS is a technology platform that connects families, vendors, planners, temples and communities. The contract for any service is between you and the provider. We facilitate discovery, agreements, payments, records and dispute resolution.
Marketplace payments are held by a regulated payment partner in escrow and released to the provider against agreed milestones or on confirmed completion. If a dispute arises before release, funds stay held pending the outcome.
You can view consents, export your data, and request rectification or erasure from your Privacy & Data Rights dashboard. Requests are handled within the statutory window for your jurisdiction (DPDP / GDPR / CCPA).
Use “Raise a dispute” in this Trust Center, or contact the Grievance Officer. You will receive a case reference, can upload evidence, and can track status to a documented outcome.
Submit a notice via the Copyright/DMCA-style procedure. Valid notices lead to review and removal of infringing content, with a counter-notice path for the uploader.
We design for compliance with applicable privacy, consumer-protection, electronic-transaction and taxation laws in the jurisdictions we operate in, including India’s DPDP Act and IT Rules, with GDPR/CCPA handling for relevant residents.
Questions about a policy, a privacy request, a grievance or a takedown — we’re here.