Built on trust, governed with care.
UtsavOS is a technology platform that connects families, vendors, planners, temples and communities. Here you’ll find every policy and agreement, how responsibilities are allocated, and the tools to exercise your rights and resolve disputes.
35 published documents · Last updated 28 June 2026
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Who is responsible for what
UtsavOS is a neutral intermediary. We allocate obligations clearly so every party knows what they own — and so liability is fairly distributed within applicable law.
Documented consent at every step
Fair, structured dispute resolution
All documents
35 documents
Terms of Service
The master agreement governing use of UtsavOS by everyone.
Marketplace Terms
Rules for buying and selling services through the UtsavOS marketplace.
Vendor Agreement
Terms for vendors offering services on UtsavOS.
Event Planner Agreement
Terms for planners coordinating celebrations on UtsavOS.
Temple Agreement
Terms for temples and religious institutions listing on UtsavOS.
Community Agreement
Terms for community organisers running groups on UtsavOS.
Family User Agreement
Terms for families and individual users planning celebrations.
Privacy Policy
What personal data we collect, why, and the rights you can exercise.
Cookie Policy
How we use cookies and similar technologies, and your choices.
Data Retention Policy
How long we keep each category of data and why.
Data Deletion Policy
How to delete your account and data, and what we must retain.
AI Usage & AI Disclosure Policy
How UtsavOS uses AI, and how AI assistance is disclosed.
Payment Terms
How payments, fees, donations and settlements work.
Refund & Cancellation Policy
When and how cancellations and refunds apply.
Booking Policy
How bookings are made, confirmed and completed.
Escrow & Settlement Policy
How marketplace funds are held and released.
KYC & Verification Policy
Know-Your-Customer and business verification requirements.
Identity Verification Policy
How individual identity is verified and protected.
Fraud Prevention Policy
How we detect, prevent and act on fraud.
Security Policy
How we protect accounts, data and payments.
Child Safety Policy
Our zero-tolerance approach to content and conduct that harms minors.
Acceptable Use Policy
What you may and may not do on UtsavOS.
Content Policy
Standards for content you create, upload or publish.
Community Guidelines
How to behave in communities and group spaces.
Vendor Code of Conduct
Professional standards expected of every vendor.
Anti-Spam Policy
Rules against unsolicited and bulk messaging.
Prohibited Activities Policy
A consolidated list of activities banned on UtsavOS.
Intellectual Property Policy
Ownership of content and the rights you grant by uploading.
Copyright & DMCA-style Notice Procedure
How to report copyright infringement and counter-notify.
Trademark Policy
How we handle trademark use and complaints.
Dispute Resolution Policy
The structured process for resolving disputes between users.
Grievance Redressal Policy
How to raise a grievance and reach our Grievance Officer.
Compliance Center
Our approach to regulatory compliance across jurisdictions.
Accessibility Statement
Our commitment to an accessible, inclusive product.
Contact the Legal Team
How to reach legal, privacy, grievance and trust & safety.
📜 Agreements
Terms of Service
The master agreement governing use of UtsavOS by everyone.
Marketplace Terms
Rules for buying and selling services through the UtsavOS marketplace.
Vendor Agreement
Terms for vendors offering services on UtsavOS.
Event Planner Agreement
Terms for planners coordinating celebrations on UtsavOS.
Temple Agreement
Terms for temples and religious institutions listing on UtsavOS.
Community Agreement
Terms for community organisers running groups on UtsavOS.
Family User Agreement
Terms for families and individual users planning celebrations.
🔒 Privacy & Data
Privacy Policy
What personal data we collect, why, and the rights you can exercise.
Cookie Policy
How we use cookies and similar technologies, and your choices.
Data Retention Policy
How long we keep each category of data and why.
Data Deletion Policy
How to delete your account and data, and what we must retain.
AI Usage & AI Disclosure Policy
How UtsavOS uses AI, and how AI assistance is disclosed.
💳 Payments & Bookings
Payment Terms
How payments, fees, donations and settlements work.
Refund & Cancellation Policy
When and how cancellations and refunds apply.
Booking Policy
How bookings are made, confirmed and completed.
Escrow & Settlement Policy
How marketplace funds are held and released.
🛡️ Trust & Safety
KYC & Verification Policy
Know-Your-Customer and business verification requirements.
Identity Verification Policy
How individual identity is verified and protected.
Fraud Prevention Policy
How we detect, prevent and act on fraud.
Security Policy
How we protect accounts, data and payments.
Child Safety Policy
Our zero-tolerance approach to content and conduct that harms minors.
⚖️ Conduct & Content
Acceptable Use Policy
What you may and may not do on UtsavOS.
Content Policy
Standards for content you create, upload or publish.
Community Guidelines
How to behave in communities and group spaces.
Vendor Code of Conduct
Professional standards expected of every vendor.
Anti-Spam Policy
Rules against unsolicited and bulk messaging.
Prohibited Activities Policy
A consolidated list of activities banned on UtsavOS.
©️ Intellectual Property
Intellectual Property Policy
Ownership of content and the rights you grant by uploading.
Copyright & DMCA-style Notice Procedure
How to report copyright infringement and counter-notify.
Trademark Policy
How we handle trademark use and complaints.
🤝 Disputes & Grievances
🏛️ Compliance & Contact
Compliance Center
Our approach to regulatory compliance across jurisdictions.
Accessibility Statement
Our commitment to an accessible, inclusive product.
Contact the Legal Team
How to reach legal, privacy, grievance and trust & safety.
Frequently asked questions
Is UtsavOS a party to my booking or contract?
No. UtsavOS is a technology platform that connects families, vendors, planners, temples and communities. The contract for any service is between you and the provider. We facilitate discovery, agreements, payments, records and dispute resolution.
How is my payment protected?
Marketplace payments are held by a regulated payment partner in escrow and released to the provider against agreed milestones or on confirmed completion. If a dispute arises before release, funds stay held pending the outcome.
How do I exercise my privacy rights?
You can view consents, export your data, and request rectification or erasure from your Privacy & Data Rights dashboard. Requests are handled within the statutory window for your jurisdiction (DPDP / GDPR / CCPA).
How do I raise a dispute or grievance?
Use “Raise a dispute” in this Trust Center, or contact the Grievance Officer. You will receive a case reference, can upload evidence, and can track status to a documented outcome.
What happens if content infringes my copyright or trademark?
Submit a notice via the Copyright/DMCA-style procedure. Valid notices lead to review and removal of infringing content, with a counter-notice path for the uploader.
Which laws apply?
We design for compliance with applicable privacy, consumer-protection, electronic-transaction and taxation laws in the jurisdictions we operate in, including India’s DPDP Act and IT Rules, with GDPR/CCPA handling for relevant residents.
Need to reach our legal team?
Questions about a policy, a privacy request, a grievance or a takedown — we’re here.