Fraud Prevention Policy

1. What counts as fraud

• Fake listings, identities or reviews
• Off-platform payment to evade escrow and protections
• Chargeback abuse
• Phishing, account takeover, impersonation
• Collusion to manipulate ranking or disputes

2. Detection

We use risk scoring, suspicious-activity monitoring, velocity checks and manual review. Patterns may trigger holds, step-up verification or investigation.

3. Action

Confirmed fraud leads to reversal of funds where possible, account suspension or removal, and reporting to authorities where required.

4. Report fraud

Report suspected fraud to Trust & Safety immediately. Keep evidence and do not move payments off-platform.

Contact

Questions about this document can be sent to our legal team. Grievances should go to the Grievance Officer for a tracked response.

• Legal: legal@utsavos.dev
• Privacy / Data Protection Officer: privacy@utsavos.dev
• Grievance Officer: grievance@utsavos.dev
• Trust & Safety: trust@utsavos.dev