Booking Policy

1. Making a booking

A booking confirms agreed dates, scope and price with a provider. You receive a booking confirmation and a record is stored for both parties.

2. Confirmation & changes

Bookings are confirmed when accepted and (where applicable) paid/secured. Date or scope changes require mutual agreement through the platform.

3. Completion & acceptance

On delivery, the buyer confirms completion, which can trigger settlement of escrowed funds. Unconfirmed completions auto-progress only per agreed milestones.

4. No-shows

No-shows by either party may incur the disclosed cancellation terms and affect trust scores.

Contact

Questions about this document can be sent to our legal team. Grievances should go to the Grievance Officer for a tracked response.

• Legal: legal@utsavos.dev
• Privacy / Data Protection Officer: privacy@utsavos.dev
• Grievance Officer: grievance@utsavos.dev
• Trust & Safety: trust@utsavos.dev